MarWin Bridal FAQ

Welcome to our FAQ page! Here, we've compiled answers to common questions to make your bridal experience with us as smooth and enjoyable as possible. If you have any further inquiries, feel free to reach out to us. We're here to ensure your journey to finding the perfect dress is unforgettable!

Q:   Do I need an appointment or can I just walk in?

A:    Appointments are required to ensure that our team can dedicate their time and attention solely to you, creating an unforgettable and personalized experience as you find the perfect dress for your big day.

Q:    How long will my wedding dress appointment last?

A:     Our bridal appointments are scheduled for 90 minutes, giving you ample time to find your dream dress with our undivided attention.

Q: How many guests can I bring with me to my bridal appointment?

A: We have two bridal suites with different seating options. The Oak Suite has seating for up to 8 guests and the Birch Suite has seating for up to 4 guests. Your email confirmation will let you know which Suite your appointment has been booked for.

Q:     What is the price range of dresses at your store?

A:      Our wedding dresses range in price from $800 - $2,999. The average cost of new wedding dresses in our store is $1,700. We do have a small selection of sale/sample dresses that start at $100.

Q: What style of wedding dresses do you have to try on?

A: We offer a wide range of styles to try on during your appointment. From A-line, fit & flare, ballgown, mermaid, etc. Check out our in store collection at the link below to see the dresses that we have in stock.

Shop All Wedding Dresses

Q:    What sizes of wedding dresses do you have to try on?

A:    We have a variety of different sizes and styles for you to try on at MarWin Bridal! Our sample sizes range from a size 8 through a size 30. We will order your wedding dress based off of your unique measurements. 

Q: What designers do you carry?

A: We're proud to carry a diverse selection of designers to cater to every bride's unique style! At our store, you'll find stunning dresses from Essense of Australia, All Who Wander, Oxford Street, as well as beautiful options from our exclusive private label collection. We can't wait to introduce you to these amazing designers and help you find the dress that perfectly reflects your personality and vision for your special day!

Q:    Should I wear special undergarments to try on wedding dresses?

A:     For trying on dresses, we require underwear. Bras are optional and sometimes better to go without depending on the dresses neckline. Some brides choose to wear shape wear for added comfort and fit. Feel free to bring along any accessories you'd like to try with the dresses. A robe is provided in the dressing room for you to make sure you are comfortable in between dresses. 

Q: Will someone be helping me in the dresses?

 A: Absolutely! Your dedicated consultant is here to assist you every step of the way. They'll be more than happy to help you in and out of dresses during your appointment. Before entering the dressing room, we'll always ask your comfort level to ensure you feel at ease throughout the process. Additionally, if you prefer, you're more than welcome to have a guest help you as well. We're here to make your experience as enjoyable and stress-free as possible!

Q: Do you have veils, accessories, or shoes to try on with the dresses?

A: We offer a lovely assortment of accessories to complement your perfect dress! You'll find a beautiful selection of veils, hair accessories, and jewelry to add the finishing touches to your bridal look. While we don't carry shoes, we're here to help you with everything else you need to complete your ensemble and make you feel absolutely radiant on your big day!

Q:   Can I buy a wedding dress off the rack?

A:    Yes, but not all wedding dresses in stock can be purchased off the rack. Availability for off the rack dresses depends on the age and condition of each dress. Dresses purchased off the rack are offered at a discounted price.

Q:    How long do wedding dresses take to come in after they are ordered?

A:    A wedding dress can take anywhere from 4 to 6 months to come in after the order is placed. Once your dress is received, a MarWin Bridal associate will call you to give you the exciting news!

Q:    Are alterations included in the cost of the dress?

A:    Alterations are a separate cost. MarWin Bridal does have an in house seamstress that may be available to alter your dress. The cost of those alterations are given on a dress by dress basis.

Have more questions about Alterations? Click Here to view our Alteration FAQ. 

Q:    Will you have champagne for me and my party?

A:    MarWin Bridal will have water and a small selection of non-alcoholic refreshments available to you and your guests during your appointment. You are welcome to bring your own light colored champagne and wine if you wish. We do ask that no red wines be opened in the store to protect our wedding dresses.

Q:    Can I take pictures of the dresses I try on?

A:    Absolutely! In fact, we encourage it. A wedding dress can sometimes look different in a picture than it does in person. It is best to take pictures of the dresses you like. This can also help you compare two dresses you might be deciding on.

Q: Do you offer payment plans?

A: When ordering a dress, we require a 50% deposit, with the remaining balance due within 30 days of the dress's arrival. We accept various payment methods including cash, credit, and checks, providing flexibility to suit your preferences. If your timeline requires flexibility in making payments towards the initial 50% or the remaining balance, we'll collaborate with you to find a solution that aligns with your schedule. Your satisfaction and comfort are paramount to us throughout the dress ordering process.

Q: What is your return or exchange policy?

A: All sales are final. While we do not offer returns or exchanges, we are committed to working closely with you during your appointment to ensure you feel confident and thrilled with your choice. Our dedicated team is here to support you every step of the way, ensuring your experience with us is nothing short of perfect.

Q: Do you offer discounts or promotions?

A: Occasionally, we do offer discounts or promotions, typically during trunk shows or special events. For updates on upcoming events and promotions, we recommend checking out our social media pages or events page on our website. Stay tuned for exciting opportunities to find your dream dress at an exceptional value!

Events Page

Q: Do you have options for bridesmaids, mother-of-the-bride, or flower girl dresses?

A: While our primary focus is on wedding dresses, we do offer a small selection of bridesmaids and mothers’ dresses to complement your wedding vision. However, please note that we do not carry flower girl dresses. We're here to assist you in finding the perfect attire for your bridal party, and we're excited to help you explore our selection!